Privacy Policy
Speedse Logistics Services Private Limited
1. General
This Privacy Policy outlines how Speedse Logistics Services Private Limited ("we", "us", "our", "Speedse") collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, or any other digital platforms ("App"). By registering or using our App, you ("you", "your", "user") agree to the terms of this Privacy Policy.
This policy applies to all our services, operations, and activities.
a. Trust and Transparency
We value the trust you place in us. We are committed to maintaining the highest standards of secure transactions and user privacy.
b. Consent
By accessing or using our App, you consent to the collection, processing, sharing, and use of your information as outlined in this Privacy Policy. If you do not agree, please do not use the App or terminate your account.
2. Information We Collect
a. Personal Information (PI)
Upon registration or during your use of the App, we may collect information that can identify you, including but not limited to:
- Full name, address, contact number, email ID, date of birth, KYC documents
- Bank details (account number, IFSC, account holder name)
- Card details for payments (card number, expiry, CVV)
- Photographs or voluntarily submitted documents
- Contact book access for loading/unloading points
- Location details
Such information may be collected either directly or via third-party service providers (e.g., payment gateways, KYC vendors), with your consent.
b. Usage and Technical Data
We collect non-personal information such as:
- IP address, browser type, operating system
- App usage patterns, session times, crash reports
- Device identifiers, language, location settings
- Cookies and web beacons for analytics and personalization
We use these details to enhance functionality and performance.
3. Use of Information
Your data is used for:
- Account creation, maintenance, and service provision
- Enabling transactions and customer support
- Communication regarding services, updates, marketing offers
- KYC, anti-fraud checks, legal compliance, dispute resolution
- Internal analysis, service improvements, training
- Security and data audits
- Sharing with third-party partners for service facilitation
4. Cookies
Cookies help us personalize your experience and gather analytics. You may disable cookies via your browser settings, but this might limit app features.
We use cookies to:
- Recognize user preferences and interactions
- Analyze traffic and user behavior
- Fulfill legal obligations
- Enable third-party integrations
5. Data Retention
We retain your information for as long as necessary:
- To fulfill services and legal obligations
- To maintain transaction records (as per applicable law)
- Upon account termination, we delete non-essential personal data
We do not request sensitive information via email or call — report phishing to: support@speedse.in
6. Disclosure of Information
Your data may be shared with:
- Internal teams, affiliates, and service providers
- Law enforcement, regulators, and government authorities (when legally required)
- Third-party partners (e.g., banks, payment processors, analytics vendors)
We may disclose anonymized or aggregated data for business and analytics purposes.
7. Data Security
We implement industry-standard measures to protect your data from unauthorized access or disclosure.
However, we are not liable for:
- Breaches due to Force Majeure (e.g., hacking, natural disasters, unauthorized access via your device)
- Failures arising from third-party platforms
You are responsible for safeguarding your login credentials.
8. Links to Other Platforms
Our App may link to third-party sites. We are not responsible for the privacy practices of such sites. Review their policies before use.
9. User Discretion
You may choose not to share information. However, some features may be unavailable without mandatory data submission.
10. Communications
We may contact you via email, phone, or in-app messages for service updates, promotions, or account-related matters.
For questions, complaints, or requests regarding your data, please contact us at: support@speedse.in